Help
SHIPPING METHODS AND COSTS
Shipping options may vary depending on the address, time of order, and item availability. We will display the available shipping methods and the cost of your order when your purchase is processed. All deliveries are trackable using the tracking number provided with the shipping confirmation.
- Free shipping for orders over 150€
- within Germany
Standard shipping €4.99
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for shipping to Austria, Belgium, Luxembourg, Netherlands, Czech Republic and Denmark
Standard shipping €14.99
- for shipping to France, Spain (mainland), Italy, Sweden, Poland, Slovenia and Hungary
Standard shipping € 19.99
Delivery takes place within 5-7 business days. This period begins upon completion of the order. If the end of the period falls on a Saturday, Sunday, or public holiday, the next business day will take its place. All prices include VAT, plus shipping costs.
RETURN
If you would like to return an item purchased on Julius-zoellner.de, you have 30 days from the date of shipment to return your order free of charge.
Please note that the items must be received by us within this timeframe. The items must be in unused condition and all tags must be present.
To receive a refund, you must submit a return request to our customer service at service@julius-zoellner.de . You will then receive a return label that you can use to return your order.
Further information on exchanges and returns or the right of withdrawal can be found in our general terms and conditions.
Categories
Shipping
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Returns
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
General
Can I sign up to your newsletter?
Yes! Just enter your email in the sign up form at the bottom of this page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Are these FAQs real?
No. This is demonstration content, designed to showcase how these page could look with your own content.
